CLAUDES VERSION V2.0

IT & Tech — Parent Page

HERO

Title: IT support that works for the people using it — not just the systems running it.

Subtitle: Practical, accessible IT and technology support for organisations that need things to work reliably, and a team that communicates like a human being.

Intro: Most IT support is built around systems. Ours is built around people.

We’re Inkfire — the world’s first disabled-led agency. Our founders built this business because the corporate world wasn’t working for them, and we’ve carried that same logic into everything we do, including how we deliver IT support.

That means clear communication over jargon. Root cause fixes over quick patches. And support that doesn’t make anyone feel like the problem.

We’ve helped organisations ranging from NHS-affiliated teams to growing SMEs keep their technology stable, secure, and genuinely manageable — without the overhead of an in-house IT team.

Primary CTA: See our IT support packages Secondary CTA: Book a free chat

THE INKFIRE DIFFERENCE

Title: IT support you won’t dread contacting

Most IT providers react when things break. We’d rather they didn’t break in the first place.

Our co-founder Cameron has spent years in IT infrastructure and support — and built Intune policies for some of the UK’s largest organisations. That depth of experience sits behind every package we offer, from freelancer setups to enterprise device management.

What’s different about working with us:

• A proactive approach — we monitor, patch, and prevent, not just fix

• Clear, plain-language communication at every stage

• Support that works for neurodivergent, disabled, and remote teams

• No call centres, no ticket black holes — real people who know your setup

We take pride in the fact that most of our client calls are check-ins, not crises.

OUR IT & TECH SERVICES

Title: What we offer

IT Support Day-to-day managed IT support for your team — remote troubleshooting, device management, Microsoft 365, security, and everything in between. Available in Bronze, Silver, and Gold packages from £75/user/month. CTA: Explore IT Support packages

Customer Helpdesk & Support A single managed helpdesk covering both your internal team and your customers — delivered with the same accessible, on-brand approach throughout. CTA: Learn about Helpdesk Support

Project-Based IT Support Structured delivery for planned technology changes — migrations, infrastructure overhauls, Microsoft Intune rollouts, security improvements. Scoped properly. Delivered clearly. CTA: See Project-Based Support

Virtual Assistance Operational and administrative support that takes the daily overhead off your team — flexible, remote, and human-led. CTA: Explore Virtual Assistance

TRUSTED BY ORGANISATIONS THAT CAN’T AFFORD DOWNTIME

We’ve delivered IT work for organisations including the NHS, the Science Museum, and Leeds City of Culture — alongside hundreds of small businesses, charities, and social enterprises who needed reliable support without enterprise price tags.

Our Microsoft Intune deployment covered 32 sites across 12 countries. Our managed support keeps teams running smoothly every day.

CTA: View our portfolio

NOT SURE WHERE TO START?

Title: Most organisations come to us with one of these:

• “Something’s broken and we don’t know why” → IT Support

• “We need better security and device management” → Project-Based IT / Intune

• “Our customers and team need a better support experience” → Helpdesk Support

• “We need help with day-to-day operations” → Virtual Assistance

Not sure which fits? We’ll help you work it out.

CTA: Book a free chat

FINAL CTA

Title: IT support that actually supports you

Whether you need a managed monthly package, a one-off project, or just someone reliable to call when things go wrong — we’re here.

Primary CTA: See our packages Secondary CTA: Get in touch